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Online Payments - Frequently Asked Questions

Important

To protect your security, please ensure that you close your browser after completing the online payment process.

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What are Online Payments?

Online payment refers to any payment made via a web browser for goods and services using credit or debit cards.

Online payments are also commonly known as:

  • ePayments
  • Electronic Payments
  • Internet Payments
  • Web Payments

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Are my payments secure?

The page used to collect personal details such as your name and address is protected by a digital certificate called a Secure Socket Layer (SSL). This certificate is installed onto the web server to ensure that it is secure. Our secure-server software encrypts all sensitive information using industry standard technology. Click on the padlock icon in the bottom right hand corner of your browser to view certificate details.

Details collected will only be used for the purposes of order fulfillment, and will not be passed on or sold to, any other parties.

To protect your security, please ensure you close your browser after completing the online payments process.

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What Can I Pay for Online?

The Glasgow School of Art accepts online payments for various purposes including:

  • Tuition Fees, including deposits
  • Accommodation Fees and Deposits
  • Commercial Debtors
  • Workshop fees

In all cases you will need your student details, account details and a credit or debit card to make a payment online. The account number will be on the invoice or statement you have received from the School. Take care to enter all details correctly or your payment may be rejected or made to the wrong account.

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Can I make online payments if I live outside of the UK?

Yes.

Our online payments system has made it possible for people across the world to pay online 24 hours a day, 7 days a week.

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When is the online payments facility available?

The online payments facility is normally available 24 hours a day, 7 days a week.

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Which cards do we accept?

We accept all major MasterCards, Visa cards and Switch cards.

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Can I make payments without logging In?

The "Quick Pay" option can be used without the need to login, here you can make a pre-payment ("Payment on Account") where an invoice does not already exist. The "Quick Pay" option does not require you to be registered with the web payments facility, or have an active username.

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When I login what username should I use?

At the login screen you are required to enter the student ID from your student card. Note that you should only register for an account once you receive your student ID number.

If you have not yet matriculated you can only use the Quick pay option.

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What does the registration process entail?

The first information required is your student ID which is on your student card. The next is your password which you should receive at enrolment.

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Which option do I use "Quick Pay" or "Balance Summary"?

The "Balance Summary" screen is intended for use by students registered onto the online payments system, so that you can review your outstanding invoices, and select which one to pay. You will need to be registered, with an active name and password.

The "Quick Pay" screen does not require you to be registered, or have an active username. Since all you need to know is your student ID it is ideal for use by parents, or if you know the amount you wish to pay. This can also be used by Companies and Organisations looking to pay their bills.

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I have made a payment but have not received an E-mail receipt. What should I do?

If you have any questions about the online payments facility please contact the Finance Office on + 44 141 353 4501 or fees@gsa.ac.uk

Lines are open from 09:30am until 16:30pm Monday to Friday (GMT). Quote your student ID and this office will check to ensure that your payment has been successful and can issue a copy receipt.

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Why do I get "page cannot be displayed" when I Proceed to Pay?

This is caused by the Internet Explorer browser options, and can be resolved by adjusting your security settings.

To do this click on Tools --> Internet Options

Switch to the "Advanced" tab and scroll down to "security".

To allow our security measures to work, you will need to tick the boxes associated with "Use SSL3.0" or "Use TLS1".

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The details displayed on my account appear incorrect. What should I do?

You should contact the Finance Office on + 44 141 353 4501 or fees@gsa.ac.uk. Lines are open from 09:30am until 16:30pm Monday to Friday (GMT).

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I have forgotten my password, What should I do?

If you have forgotten your password, please go to the Student IT Help desk with your student registration/matriculation card or telephone number + 44 141 353 4500

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Foreign Language Support

To translate text from these pages from English into a range of other languages try Google Language Tools at http://www.google.com/language_tools?hl=en

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Feedback

If you have any comments or suggestions, please e-mail fees@gsa.ac.uk

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